Titre
Can street-level bureaucrats be nudged to increase effectiveness in welfare policy?
Type
article
Institution
UNIL/CHUV/Unisanté + institutions partenaires
Périodique
Auteur(s)
Visintin, Emilio Paolo
Auteure/Auteur
Bonvin, Jean-Michel
Auteure/Auteur
Varone, Frédéric
Auteure/Auteur
Butera, Fabrizio
Auteure/Auteur
Lovey, Max
Auteure/Auteur
Rosenstein, Emilie
Auteure/Auteur
Liens vers les personnes
Statut éditorial
Publié
Date de publication
2021
Volume
49
Numéro
1
Première page
121–139
Langue
anglais
Résumé
This article investigates whether street-level bureaucrats can be incentivised to process information in ways that lead to more effective implementation decisions. It draws on the literatures on behavioural public policy (BPP) and street-level bureaucracy to analyse how civil servants implement disability insurance policy in Switzerland. We conducted a field experiment to assess whether a thought-provoking nudge improves the decisional effectiveness of street-level bureaucrats (SLBs). SLBs were assigned to either a ‘business-as-usual’ control condition, or to an experimental condition, where they were called to pay attention to vulnerability processes along the beneficiaries’ life course when making decisions. While we did not find that the thought-provoking nudge directly improved effectiveness, we found that it increased beneficiaries’ humanisation. In particular, there was some evidence for indirect positive effects of the thought-provoking nudge on effectiveness via humanisation. These findings encourage BPP researchers to consider additional dimensions such as humanisation to nudge SLBs into processing information in better ways.
PID Serval
serval:BIB_8ADC6BE7621F
Date de création
2020-12-10T13:07:42.683Z
Date de création dans IRIS
2025-05-21T02:40:33Z
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Nom
PP_FT_Visintin_Appendix_uploaded.pdf
Version du manuscrit
preprint
Taille
773.96 KB
Format
Adobe PDF
PID Serval
serval:BIB_8ADC6BE7621F.P001
URN
urn:nbn:ch:serval-BIB_8ADC6BE7621F2
Somme de contrôle
(MD5):53f775290794604d6b0b56a6a640c527