Titre
Regulation and consumers' satisfaction from public services: an individual fixed effect approach
Type
working paper
Institution
Externe
Série
Working paper
Auteur(s)
Grassi, Simona
Auteure/Auteur
Puglisi, Riccardo
Auteure/Auteur
Liens vers les personnes
Unité
Università degli Studi di Milano. Dipartimento di Scienze Economiche Aziendali e Statistiche
Date de publication
2008-06
Numéro
2008-21
Nombre de pages
24
Langue
anglais
Résumé
When survey-based, self-reported measures of satisfaction are used as dependent variables in a regression framework, the estimates may be biased and inconsistent. We adopt the measurement error perspective introduced by Bertrand and Mullainathan [2001], and propose an individual fixed-effects technique to tackle some of the consistency issues deriving from the potential correlation between the explanatory variables and the biases in the reported level of satisfaction. We apply the fixed-effects method to the analysis of the correlation between reported levels of satisfaction derived from the consumption of services of general interests collected in the Eurobarometer special surveys, and measures of the regulatory and competitive environment collected in the REGREF database
PID Serval
serval:BIB_74CD55AB8A56
Date de création
2010-10-19T07:12:27.182Z
Date de création dans IRIS
2025-05-20T23:05:36Z